So you want more reviews for your tour company, right? It’s the day and age of checking the reviews out before we
commit to any one thing. In tourism, there are usually so many things for our customers to do in our area. Everything ranging from jet skis, boat tours, zip lines, restaurants, boat rentals, snorkel trips, sunset tours and etc. The list
just goes on and on!
In any one category, there are a multitude of companies to choose from both near and far. So more reviews for your tour company will keep people coming from even further just to have the best experience.
What You Need for More Reviews
If you’re looking to get more reviews, the answer is probably more simple than you think. There isn’t some magic formula to acquiring more reviews, but the results can transform your business and fill out a schedule much faster than any promotion, discount, or special offer. Whether you want more positive reviews on your Facebook page, Google business profile, or your TripShock activity listing, the method is the same.
Follow the steps below for more reviews:
1: Customer Service
First thing you need to offer is an excellent experience! People love good personable customer service and an amazing experience for their family that they can talk about for years to come.
2: Reliable/Good Equipment
The second thing would be having reliable good equipment. The customer experience is dependent upon the equipment in rentals and tours. So offering the best equipment will in turn be a better experience for the customer.
If you are a watersports company that rents jet skis or waverunners, it can be difficult to keep equipment in good working order. Customers sometimes run the vessels hard causing more wear and tear than your typical personally-owned watercraft. If you’re looking for tips keeping your equipment in good condition, check out our blog detailing how to best maintain a waverunner for rental companies.
3: Motivate the Customer
The last thing is actually getting the reviews from the customer. Time is in a severe shortage these days, and getting customers to leave a review can sometimes be a struggle. A great way to remind them is to send review requests via email a few days after their trip.
Another great thing I personally had great experience with is review cards with a challenge. We wrote all the working employees names on a review card, and told the customers we were having a contest to see how many times we could be named in reviews. There was a reward at the end of the season for the employee that won. The customers loved this, and we got a lot of awesome named reviews!
So to sum it all up, you need a sell a great experience with reliable equipment and happy employees,
and the reviews will follow! If you need any help offering that great experience, consider updating or installing Waverez reservation software. Waverez is crafted for watersport companies and tour providers to help with inventory, booking, monetization and more!