Online Booking Software Built For The
Watersport & Boat Tour Industry

Efficient Scheduling

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Effortless Customization

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More Than Your Typical Boat Rental Software

Frequently Asked Questions

1. What kind of businesses use WaveRez for their booking software?

WaveRez is built for operators that run water-based experiences, including boat rentals, dolphin cruises, fishing charters, private charters, pontoon rentals, jet ski rentals, and sightseeing tours. The platform supports both small owner-operated businesses and larger multi-vessel fleets that need better scheduling, inventory management, customer communication, payments, and operational visibility.

2. Does WaveRea have a setup fee?

Yes, the setup fee starts at $300, although the final amount may be higher depending on the complexity of the implementation. For example, businesses that need a new website, custom booking flows, extensive activity setup, or additional configuration may require more time. The fee covers the complete system setup, moving reservations over from a previous system, payment processing implementation, activity and schedule creation, booking configuration, and team training.

3. How long does it take to set up WaveRez?

Setup time can vary based on the complexity of the account, but most WaveRez implementations are completed within approximately three weeks from start to finish. Accounts may be able to go live sooner when communication is timely and all requested documents, business details, payment information, and activity details are provided quickly to the onboarding team.

4. Can I use my current credit card processor?

Yes, WaveRez can work with payment processors that are compatible with Authorize.net. However, many traditional processors do not support newer payment options such as Apple Pay, Google Pay, Affirm, and other tools available through the Stripe platform. WaveRez strongly recommends Stripe because it is easy to use, flexible, and offers access to more modern payment technology.

5. Will I have to pay a commission for every online booking?

Yes, every online reservation includes a 6% booking fee. This fee is typically passed on to the customer during checkout, so there is no direct cost to your operation. If you prefer not to charge the fee to customers, WaveRez can arrange for your business to absorb the booking fee instead.

6. Can I use WaveRez on my mobile device?

Yes, WaveRez is designed to work smoothly on mobile phones and tablets, making it easy for operators to manage bookings while away from a desk. Mobile-friendly features include QR code payments, digital waivers, weekly calendar views, reservation creation, schedule updates, customer lookup, and other day-to-day operational tools.

7. Does WaveRez serve watersport operators outside the US?

Yes, WaveRez can support select operators outside the United States, although international availability is currently limited. The platform is available for businesses in Canada and Australia, as well as certain Stripe-supported countries that primarily use U.S. dollars and conduct business in English, including Ecuador, El Salvador, Panama, Palau, the Marshall Islands, and Micronesia.

8. Can I use WaveRez when there is no internet connection?

No, WaveRez is only accessible on devices connected to the internet. If your operation has poor internet service, we recommend using a mobile hotspot or your phone’s hotspot when necessary. However, WaveRez sends an automated daily manifest report so your team has a copy of the manifest if internet service goes down.

9. Is WaveRez an AI vibe coded software or was it built using real developers?

No, WaveRez is not an AI vibe coded booking platform. It was built and continues to be maintained by experienced software developers who understand the operational needs of boat rental, tour, charter, and watersports businesses. The platform has been tested in live, high-volume environments and is supported by a team that handles ongoing improvements, security, reliability, integrations, and customer support.

10. Does WaveRez charge additional for Waivers?

No, WaveRez does not charge an additional fee to use its built-in waiver tool. WaveRez also integrates with third-party waiver providers such as Vquip and Wherewolf, which charge their own monthly subscription fees. While those platforms offer specialized features, the built-in WaveRez waiver tool works well for many boat rental, tour, charter, and watersports operators.