Frequently Asked Questions

1. What kind of businesses would benefit from WaveRez?

WaveRez was developed for the watersport industry but is used successfully in other industries as well! WaveRez works great for dolphin tours, parasailing, sunset cruises, pontoon/jet-ski/kayak/paddleboard/beach chair rentals, fishing charters, ATV rentals, snowmobile rentals, and more!

2. Is there a setup fee?

There is a small setup fee. This covers the full set up of the system from setting up payment to creating activities/schedules and training.

3. How long does it take to setup?

That can depend on many factors, but generally it takes 2 weeks from start to finish.

4. Can I still use my current credit card processor?

WaveRez processes payments through Stripe only. If you use a different processor today, you’ll connect a Stripe account during setup.

5. Will I have to pay a booking fee for every online booking?

Every online reservation includes a 6% booking fee, typically passed to the customer at checkout. If you prefer, your business can absorb it instead.

6. Is it easy to use for someone that isn’t computer literate?

Yes, it’s very easy to use. A support rep will assist in setup and training. Plus, there is a support portal that offers support topics as well as live chat access to our support team.

7. Will I be able to use it without internet?

The software is only accessible through devices connected to the internet at this time. We support mobile devices and tablets as well, all accessible through the cloud.

8. Does my business have to be local?

Absolutely not! We offer setup, support, and training virtually to help your business succeed wherever you are.

9. Is there a monthly fee?

No. There’s no monthly subscription and no long-term contract. WaveRez earns a 6% booking fee on each online reservation, which is typically passed to the customer at checkout.

10. Is WaveRez commission-based?

Yes, in the sense that WaveRez is pay-per-booking: the fee applies only to online reservations, so you pay nothing when you aren’t getting booked. There are no API fees for reseller connections, and digital waivers are included.

11. How does pay-per-booking compare to a subscription?

A subscription costs the same in a slow month as a busy one. With pay-per-booking, the cost scales with your online bookings, and most operators pass the fee to the customer, so the software costs them little or nothing.

See every feature, or find the setup built for your business: jet ski rentals, boat tours, fishing charters, kayak and SUP rentals.

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