Digital Waivers: Stop The Check-In Bottleneck

No, WaveRez includes built-in waiver tools at no additional cost, including secure waiver storage. WaveRez also integrates with third-party waiver platforms such as Vquip and Wherewolf, which have separate subscription costs. While those providers can offer additional specialized features, WaveRez offers tools that most boat rental, tour, charter, and watersports operations need.

Yes, WaveRez’s waiver tools include options to collect a driver’s license and guest photo. These features can be turned on or off based on your operational preferences. Because guests could upload an image or license that does not belong to them, WaveRez recommends that your crew verify submitted photos and identification during check-in when identity confirmation is important.

Yes, you can use your own waiver language and customize the waiver within WaveRez to fit your business, activities, and operational requirements. Because waiver requirements can vary by insurer, activity type, and location, we recommend sending your completed waiver to your insurance carrier or attorney for review before using it with guests.

Yes, completed waivers are attached directly to the reservation, making them easy to access from both the manifest and the customer order. Your team can view each guest’s waiver status along with information collected during the waiver process, such as name, date of birth, address, driver status, and other relevant guest details.

A basic waiver setup typically takes about 15 minutes. If your operation needs unique waivers for multiple activities, separate workflows for drivers and minors, or more advanced waiver logic, setup may take longer. WaveRez offers waiver support to help configure the process correctly and create a seamless experience for both your team and guests.

Yes, you can create a general waiver for an activity or product that is not being booked through WaveRez. This is useful for special events, walk-up activities, private functions, or other situations where you need guests to complete a waiver without creating a reservation in the system.

Yes, you can export waiver data upon request or use built-in webhooks to push data through automation platforms such as ConversionAssit, Mailchimp, Brevo and many more. This data can support operational workflows, guest communication, post-activity follow-up, remarketing offers, and other automations designed to improve the guest experience.

Yes, you can request a complete download of your waiver data. Because large exports may require additional time and support from the WaveRez team to prepare, a fee may apply depending on the size and complexity of the request.

You can quickly confirm whether a guest has completed a waiver from both the manifest and the customer order. Each reservation displays a list of completed waivers, including the guest’s name, date of birth, and a direct link to view the signed waiver. You can also search for completed waivers at any time from the waiver dashboard.

If a customer has already completed a waiver, they may not need to complete it again. However, online bookings are treated as new customer records, so it is generally best to have them submit a new waiver. Medical conditions, emergency contacts, addresses, phone numbers, and other important details may have changed since their last visit. If the customer will be driving the boat, they will need to complete a new waiver regardless.

If all information remains unchanged, you can add a note to the online order with a link to the customer’s previously signed waiver for reference.