At WaveRez, we’re always working to help operators recover more revenue, get more value from their customer data, and spend less time on manual follow-up. This month’s updates to our boat rental booking software cover all three, along with a preview of what our team is building next.
New: Recover More Bookings with Cart Abandonment Emails
Not every customer who starts the checkout process completes their reservation. Our new Cart Abandonment Email feature helps bring those customers back.
When a customer’s cart expires without a completed booking, WaveRez can automatically send them a follow-up email 30 minutes later. This gives you another opportunity to recover lost revenue without requiring your team to manually follow up.
You can customize the email by:
- Adding your own messaging
- Changing the subject line
- Including calls to action
- Adding promotional codes or discounts
- Encouraging customers to return and complete their booking
How to Turn It On
From the main menu, go to Marketing → Emails → Templates → Cart Abandon. Toggle the feature on, customize your email, and click Save.
New: Waiver Webhooks and CSV Exports
We’ve made several improvements to WaveRez Waivers that make it easier to use completed waiver data in your marketing and customer communication campaigns.
Send Completed Waiver Data to Your CRM
You can now use WaveRez webhooks to automatically send completed waiver data to your CRM or other connected systems. This allows you to build campaigns that reach everyone in the group, not just the person who made the reservation.
Use completed waiver data to:
- Request reviews from every participant
- Promote future trips and special offers
- Grow your customer database
- Encourage more direct bookings
- Create post-trip email and SMS campaigns
For example, instead of asking only the person who booked to leave a review, you can follow up with every guest who completed a waiver. This can dramatically increase the number of review invitations you send and help generate more direct bookings.
To set it up, go to Integrations → Webhooks, add your endpoint URL, and select Completed Waivers as the webhook event.
Export Completed Waivers to CSV
You can also export completed waiver data directly from WaveRez. Go to General → Waivers → Completed Waivers, select the appropriate arrival date range, and click Export CSV at the top of the page.
This gives your team a simple way to download waiver information for reporting, marketing, or customer follow-up. For more detail on working with waivers, visit our Help Center.
New: Boat Fix Integration
WaveRez now integrates with Boat Fix, making it easier for operators to move between their reservation schedule and fleet-tracking map. Once connected, you can quickly access Boat Fix from inside WaveRez without needing to switch between multiple browser tabs or systems.
For operators running a busy dock, that saves a step at exactly the moment it matters most. When you need to check on a vessel while working through the day’s reservations, the map is one click away instead of a separate login.
To connect it, go to Integrations → Boat Fix, enter the email address associated with your Boat Fix account, and click Save. After the integration is connected, a pin icon will appear in the top-right corner of your WaveRez dashboard. On mobile devices, you can access Boat Fix from the main menu.
New: Send Payment Requests During Order Creation
We’ve made it faster and easier to collect payment while creating an order. You can now send a payment request by text message or email directly during the order-creation process. You can also display a QR code that the customer can scan to complete payment from their phone.
Previously, your team had to finish creating the order, reopen it, and then send the payment request. This update removes those extra steps and helps customers pay more quickly.
The new payment options include:
- Pay by text message
- Pay by email
- Scan-to-pay QR code
This is especially useful for phone reservations, walk-up customers, group bookings, and situations where someone other than the person at the counter is paying.
Coming Soon
We’re continuing to improve WaveRez with new tools that simplify daily operations, create more automation opportunities, and help your team work more efficiently. Here’s a preview of several features currently in development.
Improved Cancellation and Refund Workflow
We’re improving the cancellation and refund process to make it easier for your team to manage canceled reservations, issue refunds, and clearly understand the status of each transaction. The updated workflow will reduce unnecessary steps and provide a more streamlined experience when handling reservation changes.
Cart Abandonment Webhooks
In addition to automated cart abandonment emails, WaveRez will soon support cart abandonment webhooks. These webhooks will allow you to send abandoned-cart information to your CRM, marketing platform, or automation tools, creating more opportunities to build customized recovery campaigns using email, text messaging, sales follow-up, or other automated workflows.
Claude and ChatGPT Connectors
We’re developing connectors for Claude and ChatGPT that will make it easier to use WaveRez information within leading AI platforms. These connectors are intended to help operators access information, analyze their business, and create more efficient workflows using the reservation and operational data available inside WaveRez. More details will be shared as we get closer to release.
Start Using These Features Today
These August updates are designed to help your team save time, capture more revenue, and get more value from every reservation. Log in to your WaveRez account to activate Cart Abandonment Emails, connect Boat Fix, configure completed-waiver webhooks, export waiver data, and begin sending payment requests during order creation.
Want to see any of it in action? Schedule a demo and we’ll walk you through it.
About the Author
Greg Fisher
