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Copryright Waverez® 2022

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FAQ

18

Troubleshooting: Why are my updates not showing on the Booking Portal?
How To: Change/Update Social Media Links
How To: Remove Tax from a Reservation
Configuring The Booking Fee For Your Account
How To: Refund a Customer
How To: Update Account Settings
How To: Update Receipt and Boarding Pass Verbiage
How To: Move a Trip to a Different Day/Piece of Equipment
How To: Apply a Stop Sell or Remove a Stop Sell
How To: Adjust Business Close Out Time
How To: Update Tax Percent
How To: Put Equipment on Maintenance Mode
How To: Add Custom Text to Confirmation Text
How to Add Schedule Time
How To Cancel a Booking
How To: Send a Message to a Customer or Group
Configuring The Booking Fee For Your Account
Adding Tips to an Order

General

8

Email Management
A Detailed Guide To Promo Codes
How Monthly Booking Fee Invoices Are Calculated
Calendar Controls In-Depth
Privilege Groups for New Users
Contact Us
Contact Us by Phone
A Detailed Guide To Promo Codes

Getting started

Getting started

12

The Different Types of Views
How To: Set-Up Receipt Printer
Recommended Credit Card Reader
Recommended Receipt Printer
Recommended Cash Register Drawer
How To: Set-Up a New Trip
How To Set-Up a New Promo Code
How To: Add a Payment Type
How To: Upload Images/Videos
How to: Add New User
Trip Type: Rental View vs Tour View
How To Add Equipment

Sales Questions

Sales Questions

3

What Kind of Businesses Can Use WaveRez?
How Much Does It Cost?
How Long Does it Take to Setup?

Video Tutorials

Video Tutorials

40

Admin Resources: Orders Page
Admin Resources: Creating & Managing Users
Admin Resources: Adding Custom Option to Trip
Admin Resources: Creating New Equipment
Admin Resources: Adding a Ticket to Existing Trip
Admin Resources: Creating a New Trip
Dynamic Pricing: WaveRange Wrap Up and Important Notes
Dynamic Pricing: WaveRange Function and View
Dynamic Pricing: How to Create Dynamic Pricing
Dynamic Pricing: Introduction
How to Make a New Reservation: Creating New Reservation from Icon
How to Make a New Reservation: Creating Order with Comp Ticket
How to Make a New Reservation: Creating Reservation from Matrix View
How to Make a New Reservation: Walk Up
Admin Resources: Settings – System Setup – Configurations Overview
Admin Resources: Reports
Matrix View: Legend of Colors
Matrix View: How to Enable/Disable Online Bookings
How to Access a Customer Order
Customer Order: How to Cancel a Trip
Customer Order: How to Refund
Customer Order: Resending Email/Text Confirmation
Overview of Payment Types
Matrix View: Change Hours of Operation for the Day
Customer Order: How to Apply Promo Codes
Daily Manifest: How to Collect Payment
Matrix View: Overview
Daily Manifest: Overview
Customer Order: Overview
Matrix View: Creating a Booking
Daily Manifest: Sending an SMS/Email
Customer Order: Adding Reservation to Existing Order
Matrix View: How to Adjust a Number of Tickets
Daily Manifest: How to Check-in a Customer
Customer Order: Changing Departure Day, Time, and Duration of Trip
Matrix View: How to Enable/Disable Equipment
Daily Manifest: How to Access an Order
Customer Order: Reservation Status Types and How to Change Them
Matrix View: How to Enable/Disable Departure Time
Customer Order: Adding Reservation to Existing Order

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Video Tutorials
Matrix View: Creating a Booking

Matrix View: Creating a Booking

This tutorial explains how to create a new booking or new order.

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Updated on 02/22/2021

Daily Manifest: Sending an SMS/Email Customer Order: Overview

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About Waverez

The only reservation system designed and built for the watersport industry. WaveRez booking software makes it easy to sell activities and rentals, manage your equipment and business, and increase your profit!

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