If you’re needing to refund a customer follow the steps below.
Note: If the initial payment is over 120 days old, you will need to refund by other means. Example, send the customer a check by mail.
To refund a customer…
Go to the customer’s order and click on the payments tab:
![](https://cdn.livechat-static.com/api/file/kb/file/9765985/52112cca9b-8c74eb6377c1a7bde02c.png)
Then under the payments section, find the round arrow pointing towards the left:
![](https://cdn.livechat-static.com/api/file/kb/file/9765985/89c9ff2513-5748ff0778c6f8998085.png)
(If you hover over it, it will say refund payment.)
Enter the amount of the refund (minus any cancellation/etc fees) and select “OK”. The refund will process and refresh the page.
![](https://cdn.livechat-static.com/api/file/kb/file/9765985/046e7904e3-47277f2e76e4d9f160ea.png)
To verify the refund has been processed, scroll back down to the Edit Trips section and Payments.
You should now see a red box where the transaction has been refunded.
![](https://cdn.livechat-static.com/api/file/kb/file/9765985/a256fa044c-04b0c614565b8e81fd03.png)