If you’re needing to refund a customer follow the steps below.

Note: If the initial payment is over 120 days old, you will need to refund by other means. Example, send the customer a check by mail.

To refund a customer…

Go to the customer’s order and click on the payments tab:

Then under the payments section, find the round arrow pointing towards the left:

(If you hover over it, it will say refund payment.)

Enter the amount of the refund (minus any cancellation/etc fees) and select “OK”. The refund will process and refresh the page.

To verify the refund has been processed, scroll back down to the Edit Trips section and Payments.

You should now see a red box where the transaction has been refunded.